If you see any errors or omissions from this list, please let us know via the contact form.
Estate Management
Web: www.watsonpm.co.uk Email: info@watsonpm.co.uk
Phone: 0113 273 8788 / 0845 458 1228
Maintenance Issues: Watson are keen that we report maintenance issues online using their FixFlo system. If you create an account you will be able to keep track of your concern.
David Wilson Homes
Snagging (inside two year warranty) Email: yorkshireeast@newhomecare.co.uk Tel: 01904 617660
DWH Resident’s Hub – For Home Owner Guides and Customer care: DWH Support
Sales Office – 01904 231934
Parking Patrol Company
BaySentry: www.baysentry.co.uk
Tel: 01904 862077 (24hrs)
Satellite TV/ Broadband
If your satellite TV or Broadband isn’t working do the normal checks first – turn it off, wait 10 seconds and turn it back on, check for loose cables etc. Then phone OFNL (Open Fibre Network Limited) on 02921 678 550.
The OFNL Website at www.ofnl.co.uk also lists which service providers are available for the Chocolate Works development.
Breaches of Building Regulations
For persistent breaches of building regulations:
Andy Blain, Enforcement Officer, York Council. Email: andy.blain@york.gov.uk (please cc chair@cwra.co.uk so we can keep track of persistent breaches)
Noise Disturbance
Noise (Contractors) – early working (before 8am), contractors speeding. Contact: Ian Wormwell, Project Manager. Email: ianwormwell@barratthome.co.uk (please cc chair@cwra.co.uk so we can keep track of persistent breaches) Tel: 01904-617660
Noise (neighbours) York Council have clear guidelines for concerns about neighbour noise (parties, fireworks, dogs barking etc.) The obvious first step is to talk to each other, and attempt to reach an amicable solution. In the event of continuing disagreement see the guidance below, or phone York Noise Patrol 01904 -551555, or email neo@york.gov.uk
https://www.york.gov.uk/NoisePollution Please note that Watson (our Management Company) will only become involved once the Council have confirmed that the issue is classed as a noise disturbance.
Yorkshire Housing
Email: customerservices@yorkshirehousing.co.uk
Telephone: 0345 366 4404
