Privacy Policy

Privacy Notice – The Chocolate Works Residents’ Association

This privacy notice explains how The Chocolate Works Residents’ Association ( “CWRA”, “the Association”, “we”, “our”, or “us”) collects, uses and protects personal information.

This website is operated by the residents’ association for the benefit of residents and owners at The Chocolate Works Development, York.

What information we collect

We may collect and process the following information:

• Name
• Email address
• Postal address or property number
• Telephone number
• Correspondence sent to us
• Information relating to resident concerns or issues raised with the Association
• Website usage information collected through standard website logs or cookies

We only collect information that is necessary for the operation of the Association and communication with residents.

How we use your information

We use personal information for the following purposes:

• Communicating with residents and owners
• Responding to enquiries or concerns
• Administering the activities of the Association
• Circulating newsletters, notices or updates
• Coordinating community or estate-related matters
• Maintaining records relating to issues affecting the development
• Managing website functionality and security

We do not sell personal information to third parties.

Lawful basis for processing

We process personal information under one or more of the following lawful bases under UK GDPR:

• Legitimate interests — to operate and administer the residents’ association and communicate with residents
• Consent — where you have voluntarily provided information or subscribed to updates
• Legal obligation — where processing is required by law

Sharing of information

We may share information where reasonably necessary with:

• Managing agents
• Contractors or professional advisers
• Developers or warranty providers
• Regulatory authorities
• Other parties where required by law

Where information is shared in relation to resident issues, we will seek to anonymise or aggregate information wherever reasonably possible unless explicit permission has been given.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal, regulatory, insurance or administrative requirements.

Website cookies

This website may use basic cookies or analytics tools to improve website functionality and understand visitor usage.

You can control cookies through your browser settings.

Your rights

Under UK data protection law you have rights including:

• The right to request access to your personal data
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to object to or restrict processing
• The right to withdraw consent where consent is relied upon

Requests should be made using the contact details below.

Contact details

If you have any questions about this privacy notice or how your information is handled, please contact:

admin@cwra.co.uk

Complaints

If you are unhappy with how your information has been handled, you may complain to the UK data protection regulator:

Information Commissioner’s Office (ICO)

Changes to this notice

We may update this privacy notice from time to time. Any significant changes will be published on this website.

V1.0 – issued 1^st April 2026