A brief summary of the highlights of our snagging survey appears below. Thank you to the 30 people who responded from a potential 169 dwellings. However, it is very difficult to draw firm conclusions, based on the small sample.

The  key things we took from the survey were the following –

  1. The most commonly reported issues (out of 33 reported issues) were –
  • Shower screens not preventing water escaping/poorly fitted (leaking) (40%)
  • Grout in the shower room cracking/coming off (40%)
  • Sound of water falling down drainpipes (40%)
  • Ensuite leaking (27%)
  • Media plate (ethernet & TV aerials) not fully connected (17%).

NB Percentages are of the 30 respondents, not the 169 owners/tenants

  1. David Wilson Homes contractors have been good at following up issues within the first two years, and they are aware of the shower room issues in particular.

Please ensure you notify DWH Customer Care of any snagging concerns which you may have within your first two years. Email: yorkshireeast@newhomecare.co.uk   Tel: 01904 617660

Update March 2020

DWH has recognised the problems with the shower rooms and has appointed Cura Homecare to carry out repairs. There are two options:

  1. To install a shower tray in lieu of the tiled walk in shower floor
  2. To fully remove and reinstall the wet room shower.

Both of these repairs will be performed by Cura Homecare staff and they are now in the process of contacting each household affected.

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Membership of the Chocolate Works Residents Association (CWRA) is open to all residents of The Chocolate Works, and is not available to non-residents.

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Membership of the Chocolate Works Residents Association (CWRA) is open to all residents of The Chocolate Works, and is not available to non-residents.

Membership is currently free of charge and carries no obligations. Individual members of the same household may register independently if they wish.

To confirm your eligibility, please complete the form below. Once verified, you will be sent an email containing a username and password that will allow you to access resident-only information on the CWRA web portal.

The CWRA committee acts in the best interests of residents and is made up entirely of unpaid volunteers. We are not agents or employees. Please allow a few days for your request to be processed.

If you require urgent assistance, please contact Watson Property Management, the managing agents for The Chocolate Works, by email at enq@watsonpm.co.uk or by telephone on 0113 273 8788 (available 24 hours a day).

Your details will be stored securely and will never be shared with third parties. We will only contact you with information directly relevant to The Chocolate Works, such as occasional newsletters or important announcements. You may opt out of emails at any time. Emails from us will always contain an unsubscribe button.

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